Privacy Policy

Only the Portuguese version of the Privacy Policy is legally binding. The translations have been provided for the user’s convenience. In case of any discrepancy between the translation and the original in Portuguese, the original in Portuguese shall prevail.

On May 25, 2018, the General Data Protection Regulation – Regulation No. 2016/679 of the European Parliament and the Council, dated April 27, 2016, came into effect. It establishes rules regarding the protection, processing, and free movement of personal data of individuals and applies directly to all entities that process such data in any Member State of the European Union, including Portugal.

This privacy policy describes the practices of PORTO OUTSIDE regarding information and personal data that can identify individuals (“Personal Data”). This privacy policy applies to this Website, email and text messages, and social media accounts (the “Platforms”). By using the Platforms, you agree to the terms of this policy.

Categories of Collected Personal Data

The new General Data Protection Regulation provides a broader definition of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by PORTO OUTSIDE include:

  • Platform Data: When you visit our Website, we may collect data about you. Some of this data may be personal. This information may include your search history, IP address, screen resolution, browser used, operating system and its settings, access times, and the URL you used to reach us. If you are using a mobile device, we may also collect data identifying your device, its settings, and its location.

  • Booking Data: If you make a booking through our Website, we may need additional information from you. This may include your name, identification document number, tax identification number (NIF), age, date of birth, phone contact, email, address, payment details, credit card information, and billing address.

Data Controllers for Your Personal Data

The entities responsible for processing your personal data are PORTO OUTSIDE.

Purpose of Processing Your Personal Data

PORTO OUTSIDE ensures that your personal data is processed only for the purposes communicated to you and not used for any other purpose. Thus, we process your personal data to ensure the quality of the service we provide and to better meet your needs. Some examples of purposes for which we may use your data include (non-exhaustive list):

  • Direct Marketing: To inform you about news, opportunities, and promotions that may interest you.

  • Customer Management: To send you all confirmations and/or requests regarding any booking you make with us.

Legal Basis for Processing Your Personal Data

Your express consent: whether in writing or verbally, for example, for direct marketing purposes, to receive emails or SMS messages from PORTO OUTSIDE.

  • Execution of a booking or contract: that you have entered into with PORTO OUTSIDE, such as a reservation purchased from PORTO OUTSIDE.

  • Compliance with a legal obligation.

  • The legitimate interest of PORTO OUTSIDE: for example, to improve the quality of the service provided.

Situations Where Your Personal Data is Used

At PORTO OUTSIDE, we process your personal data with your consent when you make a purchase, contract a service, or use our website. This processing can be done orally, in writing, or through our website.

How We Collect Your Personal Data

  • Personal data provided by you: We collect your personal data directly from you. For example, when you provide your personal data by filling out our Website form, making a reservation, contacting customer support, or participating in a contest or giveaway.

  • Personal data collected passively: We also collect your personal data passively. For example, we collect data about you over time and across different websites through advertisements. We also use tracking tools such as cookies.

How Long We Retain Your Personal Data

PORTO OUTSIDE retains your personal data only for the strictly necessary period to fulfill the purpose for which it was collected or, as applicable, until you exercise your right to object or your right to erasure. After this retention period, PORTO OUTSIDE deletes your personal data.

Who We Share Your Personal Data With

Whenever necessary, PORTO OUTSIDE may share your personal data with third parties – PORTO OUTSIDE’s partner companies, such as transport companies – solely and exclusively for the purpose of executing a contracted service, such as transportation to the service location. Your personal data may also be communicated, as required by law, to government entities, such as the Tax Authority.

Your Personal Data Protection Rights and How to Exercise Them

  • Right of access: You can obtain confirmation of which personal data is processed by PORTO OUTSIDE and information about the purposes of processing or data retention periods.

  • Right to rectification: You can request the correction of incorrect or incomplete personal data.

  • Right to erasure: You can request the deletion of your personal data, provided there are no legal obligations requiring its retention.

You can exercise these rights in writing through the form available on our website.

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